LuckyLand Slots Review

Luckyland Slots is an old-school sweepstakes casino that went live in 2019 under the direction of Virtual Gaming Worlds. They focus mainly on slots with bright, retro software that feels like a video game.

This review has everything you need to know about games, bonuses, customer support, the user experience, responsible gaming and more.

Luckyland Slots Snapshot

Luckyland Slots Promotions and Bonuses

There’s no shortage of free GC and SC available for players at Luckyland Slots. They gave me a hefty starting bonus of 7,777 GC and 10 free SC after I signed up and confirmed my phone number.

They give you 400 GC every four hours while logged in, and they deliver 0.3 free SC every day. If you log into your account for seven days in a row, you’ll earn 1 free SC at the end of the week.

I love how easy it is to keep your supply of free coins replenished. I never felt like I was obligated to make purchases, which is exactly how a social casino should be, in my opinion.

While they’re missing a standard referral bonus, Luckyland Slots gets most things exactly right.

How I Claimed Luckyland Slots’ No-Deposit Bonus

You’ll earn 7,777 GC and 10 free SC after signing up and confirming your mobile phone number with Luckyland Slots. Here’s how you can claim this bonus:

1. I entered my personal details, made a new password, chose my birthday, and ticked the box to agree with Luckyland Slots’ terms. I clicked “Create Account” to sign up instantly.
2. I entered my mobile phone number and copied my four-digit authentication code on the website. I received 7,777 GC and 10 free SC immediately after completing these steps.

I especially appreciate Luckyland Slots’ no-deposit offer because it’s incredibly easy to claim, more so than other casinos that hand out a similar number of SC for completing various tasks. I was able to play games within seconds of creating my new account.

Luckyland Slots Bonus Code

There’s no Luckyland Slots bonus code required to participate in any of their latest promotions.

How Does the Sign-Up Bonus Compare to Other Sweeps Casinos?

The sign-up bonus at Luckyland Slots is very generous compared to other sweeps casinos. Most sweeps casinos give their players just 1 – 3 free SC as a starting reward, but Luckyland Slots’ offer tops the charts with 10 SC right off the bat.

Their starting bonus is most comparable to Yay Casino’s no-deposit offer, which gives you 100k GC and 10 free SC after you sign up, verify your email, and opt into promotional communication via email/SMS. For what it’s worth, Luckyland Slots’ starting bonus requires much fewer steps to earn.

As a point of comparison, some of my favorite casinos like McLuck and Hello Millions only give players 2.5 SC when they sign up.

I’m very impressed with this offer from Luckyland Slots. It might be the best sign up bonus available at US sweeps casinos.

Other Luckyland Slots Promotions in April 2025

Here’s a rundown of the latest promotions, bonuses, and events at Luckyland Slots:

Daily SC Bonus

Luckyland Slots gives players 0.3 free SC every 24 hours. If you log in for seven days in a row, you’ll receive 1 free SC on Day 7. Unfortunately, missing a day puts you back to square one.

Overall, this is a pretty good offer. 0.3 SC per day is only average in my opinion, but I appreciate the incentive to pick up a full 1 SC on Day 7. It’s not the best login bonus I’ve seen, but it’s solid.

It also couldn’t be much easier to claim this reward. Every day after logging into my account, I clicked “Claim” underneath the pop-up to collect my free SC.

Hourly GC Bonus

If you’re wondering where the GC went in Luckyland’s daily bonus, the answer is simple. You’ll have the option to claim 400 GC every four hours while logged into your account. I clicked their bottom-right tab to view the timer, and I received a pop-up when it was time to collect my GC.

Theoretically, you can get up to 2,400 GC per day at Luckyland Slots. I like this bonus because it kept my balance full all week long. If you like to play with Gold Coins, they make it possible to enjoy hours of free entertainment on the house. I never felt pressured to make a GC purchase.

Contests & Leaderboards

Luckyland Slots hosts frequent but short-lived competitions every hour on the hour. Their prize pools begin at 1 million GC and 1,000 free SC. I saw 641 players competing in their first hourly tournament during my review. If you want to compete for prizes, click “Tournaments” on the left.

They select 16 eligible games for the hourly competition, but these games are subject to change multiple times a day. I appreciate this approach because it gives new sign-ups the opportunity to play everything at Luckyland.

In my experience, many casinos become repetitive with game selection for tournaments, but Luckyland kept me on my toes. I enjoyed playing Grizzly Roar 20k, Stellar Wilds, and Neon Valley with Gold Coins, although I didn’t manage to snag any prizes.

Luckyland Slots VIP Program

Strangely, Luckyland Slots’ VIP program isn’t discussed much on the website, but it contains 300 different levels. Thankfully, these move pretty quickly as I made it to Level 8 by the end of my week-long testing period. You’ll progress through their VIP ranks by playing games and earning XP points.

While there’s no direct conversion rate listed anywhere for spins to XP points, I was notified whenever I reached a new level. You’ll take advantage of GC purchase multipliers as you reach six tiers. As it stands, Luckyland offers purchase boosts ranging from 70% – 130% for Bronze VIP members. I wasn’t able to find specific percentages for their higher tiers.

I think Luckyland should provide way more information about their VIP Program. From what I can tell, it seems like it could be very valuable, and I like the idea of lots of micro-tiers which are easier to climb. But without more info, it’s hard to be sure.

First Purchase Bonus

Luckyland Slots’ first purchase bonus gives you 50,000 GC and 10 free SC for $4.99 instead of $9.98. While I’ve seen more attractive options at McLuck and Chumba, their first purchase offer delivers a 100% boost. It’s also quite affordable, and is more suited for beginners and casual players, in my opinion.

Every week, they host a “Quacky Hour” flash sale that discounts their GC packages by a huge margin. If you want to be the first to know about sales, you’d be wise to follow them on socials.

Social Media Giveaways

Luckyland Slots is active on Facebook, Instagram, X, and Snapchat. While they don’t host any events on Snapchat, they boast 351k likes and 376k followers on Facebook and routinely give away free coins. Their team normally selects fifty “Lucky Ducks” to earn 2,000 GC and 20 free SC a piece.

In order to qualify, players must share a screenshot of their favorite moment during gameplay. I think this approach is creative, and it shows everyone else that people do win GC and SC on a regular basis at Luckyland Slots..

Mail-in Offers

Luckyland Slots accepts mail-in SC requests from their players. You’ll receive 5 free SC for each envelope that gets accepted. According to Section 3.2 (d) of their Sweepstakes Rules, all letters must contain a unique Postal Request Code.

You can get new Postal Request Codes by opening the main menu, going to your settings, and clicking “Postal Request Code.” Each code is valid for 60 days after being generated, but if you don’t mail the letters in time, your request will be denied.

Each request must also contain your full name, email, return address, the words “Sweepstakes Entries” (exactly as written), and their quoted statement.

Refer-A-Friend Bonus

Unlike many casinos, Luckyland Slots doesn’t have a referral bonus, so there’s no option to invite friends or claim free coins.

My Experience Opening an Account at Luckyland Slots

It took me just five minutes to register with Luckyland Slots, verify my phone number, and claim their bonus. Here’s what I did to get started:

• Visit Luckyland Slots’ website: Visit Luckyland Slots’ website, click “Play Now,” and select “Create New Account” on the following screen.
• Choose your registration method: You’ll see an option to register with your Facebook account, but I chose to sign up with my email address.
• Enter your personal information: If you’re starting the process fresh, enter your email and create a new password. Re-type your password and choose your birthday from the drop-down menu.
• Agree to Luckyland Slots’ terms: Read Luckyland Slots’ Terms of Service using their highlighted link. Once finished, check the box to agree with their terms and certify that you’re at least 21+ years old. Select “Create Account” to finish signing up.
• Verify your mobile phone number: Once you’re redirected to Luckyland Slots’ website, you’ll be asked to enter your mobile phone number. Click “Verify” and enter the four-digit code you receive through SMS on their website.

I was able to play games with 7,777 GC and 10 free SC immediately after verifying my number.

What I Liked and Disliked About Luckyland Slots

Luckyland Slots’ no-deposit bonus, hourly tournaments, social media giveaways, massive SC jackpots, and frequent GC bonuses were highlights during the week I spent here.

On the flipside, the gaming menu is small and one-dimensional, and I think customer support options could be improved.

My Thoughts on the Game Selection at Luckyland Slots

Luckyland might not have quite as many options as competing sites, but their main selling point is exclusivity. They’ve partnered with Virtual Gaming Worlds (VGW) to host all their slots, arcade titles, and jackpots.

Still, they haven’t done much for those players that appreciate table gaming. Aside from slots and specialties, you’re left with Big Hit Blackjack. They don’t offer video poker, baccarat, roulette, or any live dealer games.

While I’d certainly recommend Luckyland for users that love to chases GC or SC jackpot prizes, they don’t cater to a wide enough audience for me.

Slots

Luckyland Slots is home to 102 exclusives from Virtual Gaming Worlds. I didn’t find any games from Pragmatic Play, Novomatic, Booming Games, or any of the software companies that work with Chumba/Global Poker  – which are both sister sites of Luckyland Slots.

While I appreciated being able to play brand new games that aren’t available anywhere else, I do think Luckyland’s selection is small and one-dimensional. I can see it making sense for casual players who are only interested in slots, and won’t miss the presence of classic games you find at most casinos. But more experienced players will find the gaming menu restrictive.

My biggest positive takeaway is that Luckyland Slots hosts some of the largest sweepstakes jackpots I’ve ever laid eyes on. A huge 25% of their gaming menu has progressive jackpots attached, with Mini, Minor, Major and Grand prize pools growing at different rates.

Flight of Dragons, Aztec Quest 10k Ways, and Adventure Party delivered a max prize of 2,289,200 SC during my review. Gold Coin players could win up to 109.5 million GC on the same three games.

I decided to play Flight of Dragons, a VGW exclusive that features 4,096 paylines and massive multipliers. Even if you don’t win Luckyland’s Grand Prize, you could still collect up to 10,000x your GC or SC play value by matching six dragon symbols anywhere on the game’s 6 x 4 grid.

I got a bit luckier on my next game at Luckyland. Stampede Fury 2 delivered 38,000 GC in wins after I unlocked the bonus round, making it possible for me to collect the Mini Jackpot and some change. Luckyland’s graphics, animations, and mechanics are exactly what you’d expect from a platform with several years of skin in the game.

Despite being in-house productions, they match up to the standards set by the likes of Pragmatic and Relax Gaming.

Overall, the slot menu is undeniably small, but high in quality. The progressive jackpots are a clear highlight for – I even won the Mini myself!

Table Games

Luckyland Slots has Big Hit Blackjack as their sole table game, leaving roulette, baccarat, and video poker players out in the cold.

You can play hands with as little as 1,000 GC or 1 SC, so I appreciate how they’ve kept things relatively low-stakes for beginners.  Unlike traditional blackjack, Big Hit Blackjack features a Bonus Wheel side game.

If your first two cards and the open card make a flush or straight (such as 3, 4, 5), you get to spin the Lucky Wheel for 100x (flush), 200x (straight), 400x (all faces), 500x (three-of-a-kind), 1,000x (straight flush), or 2,000x (three-of-a-kind flush).

Had I gotten matching faces with the virtual dealer (Q, Q, Q), I would have gotten to spin their Bonus Wheel for up to 400x my play value. If your cards represent a three-of-a-kind flush, you could win up to 2,000x your GC/SC play value.

This game was exciting, but really, as the only table game, it just highlights Luckyland Slots’ understocked library.

Live Dealer Games

Luckyland Slots doesn’t have any live dealer games on the menu. I recommend checking out McLuck Casino, Hello Millions, or Stake.us if you’re looking for live games.

Other Games

Luckyland has 18 instant-win games, specialties and arcade titles nestled within the “Non-Slots” category on their website. Lucky Numbers brings 3D lottery draws to your screen complete with quick-pick options. If you match five out of 47 potential numbers, you win 100k SC or 100M GC.

My picks weren’t exactly on the money, but I won back my GC stake after a 24 rolled down the virtual chute. I like this game because it feels detailed, immersive, and totally different from slots.

It’s a similar story with Duck and Roll, which features a top prize of 500,000 SC or 2.5M GC.

Every time I rolled the dice, my lucky duck advanced on the game board. If you want, you can keep the prize from your first roll or start over for a chance to win larger prizes – like a Crash Game. I rolled a seven to win 2,000 GC. I chose to keep my prize instead of rolling again for my shot at 2.5 million GC.

I had lots of fun with the arcade games at Luckyland, which balanced out the slots perfectly. Not to sound like a broken record, but table games and live games would really make the menu even more well rounded.

Luckyland Slots Payment and Redemption Experience

You’re not obligated to make purchases before playing games at Luckyland Slots, and they do a great job of keeping your free supply of coins topped up. I got 7,777 GC and 10 free SC when I signed up, 400 GC every four hours, and I collected 0.3 free SC every day to match

If you’re running low on GC, you can buy more with real cash. When you do, you usually get some free SC as a bonus.

I’m a fan of their $0.99 purchase minimum, and their 50 SC minimum for cash transfers is great too. However, I’d like to see them introduce a lower minimum for gift card prizes. For instance, at McLuck and Chumba Casino, you can get gift cards from just 10 SC.

Payments

Luckyland Slots accepts Visa, Mastercard, Amex, Discover, and Trustly Online Banking for GC purchases made on their desktop website. If you download the Luckyland Slots “Lite” app or launch their mobile website, you’ll see an option to pay with Apple Pay on iOS devices.

If you’re just getting started with Luckyland Slots, their first purchase bonus delivers a 100% boost for $4.99. You’ll get 50,000 GC and 10 free SC, which costs $9.98 for regular players.

• $4.99 – 50,000 GC + 10 free SC (first purchase only)

Their cheapest non-discounted bundle gets you 2,000 GC for $0.99, which is highly accessible for beginners. At the other end of their spectrum, you can buy up to 576,000 GC and claim 101 free SC for $99.99. Below, I’ve detailed all the GC bundles available for purchase at Luckyland:

• $0.99 – 2,000 GC
• $1.98 – 4,000 GC + 2 free SC
• $5.49 – 17,000 GC + 5 free SC
• $9.99 – 37,000 GC + 10 free SC
• $19.99 – 80,000 GC + 21 free SC
• $49.99 – 230,000 GC + 51 free SC
• $99.99 – 576,000 GC + 101 free SC

I opted into Luckyland Slots’ first purchase discount for $4.99. They’ve made it easy to buy GC with your card, bank account, or Apple Pay on mobile. I was prompted to enter my card details, name and address. If you already have Apple Pay set up, you can buy coins with a single click.

Here’s how I purchased GC with Luckyland Slots:

1. Click “Buy” at the top-left corner of the website.
2. Choose your GC package on the next screen.
3. Select “Online Banking” or “Cards” to continue.
4. Enter your card information, full name, and billing address.
5. Optionally, tick “Save Card Details” to save your information.
6. Click “Pay” to complete your purchase and refresh the page.

I received 50,000 GC and 10 free SC instantly after clicking “Pay,” so there’s no delay between your purchase and your ability to play games.

Redemptions

Prize redemptions at Luckyland start from 50 eligible SC, and can be redeemed via gift card, Skrill or bank transfer.

Any free SC you get from Luckyland Slots through a bonus carries 1x playthrough requirements, meaning you must use your bonus SC on gameplay once before it can be redeemed for prizes. Every SC that you win is redeemable for $1 in prizes.

To test out the redemption process, I clicked “Redeem” to request my first prize via gift card. After entering the number of SC I wanted to redeem, I was prompted to confirm my email address. I received a $50 gift card code to my inbox 2 hours later.

At the end of my week-long testing period, I decided to request another prize via bank transfer. I received my $50 payment 48 hours later. If you have same-day banking, it’s possible to receive bank transfers within 24 hours. However, they can take between 1 – 5 days before reaching you.

Skrill is their fastest redemption option, as prizes normally take less than 24 hours to reach your e-wallet balance. It’s also an ideal option for players with privacy concerns, as you have to send cash to your bank account manually.

Here’s how to request your first prize at Luckyland Slots:

1. Click “Redeem” while logged in.
2. Choose whether you’d like to receive a gift card, bank transfer, or Skrill prize.
3. Enter the number of SC you’d like to redeem (at least 50 SC).
4. If you selected a gift card, choose a retailer and verify your email.
5. If you selected a bank prize, enter your routing/account numbers.
6. If you selected a prize via Skrill, log into your wallet when asked.
7. Wait for prize delivery to your email inbox, bank, or Skrill balance.

Before Luckyland Slots approves your first prize redemption, you have to get KYC-verified. Tap the menu button and click “Start Verification” to begin. I was prompted to submit a picture of my driver’s license, send over my utility bill as proof of address, and show them my bank statement.

All documents must be fewer than six months old at the time of submission. I waited 12 hours for their team to review my submission, which is a pretty standard timeframe in my experience.

You can redeem up to 10,000 SC in daily prizes, but this limit drops to 5,000 SC in NY and FL.

Luckyland Slots Payment Methods Comparison

Here’s how Luckyland Slots’ payment methods compare to those offered by four competitors:

Overall User Experience – Is Luckyland Slots Fun to Play At?

Luckyland Slots’ user interface is immersive, color-rich, and flashy. Whether you’re on desktop or mobile, their sights and sounds are designed to mimic the glitz of a real casino, in my opinion. It also reminds me a little of old-school video games.

If you prefer more minimal design, Luckyland Slots might feel a little overwhelming.

There is a Luckyland Slots app available, named Luckyland Slots Lite – but it supports Gold Coins mode only. For this reason, I mostly played on my phone using the mobile website.

Desktop

I’m a fan of Luckyland Slots’ all-purple background, which is accompanied by shimmering lights on either side of the screen. They’ve created the ideal platform for beginners, as there’s nothing to wrap your head around. All you have to do is tap one of the colorful, self-explanatory buttons.

Although I had to click through a handful of advertisements after logging in, you can opt to not see them again using the link at the bottom of each pop-up. If you want to get a better sense of what’s happening at Luckyland Slots, you can scroll through their promos at the bottom-center.

Whenever Luckyland has a flash sale, you can click the “Deals” button to view their latest discounts. You can get daily rewards by clicking the pop-up, but they’re accessible from the bottom-right corner if you click away on accident.

To be honest, I could have lived with fewer pop-ups during my time on the site. It got a little annoying after a while.

I was able to sort their games according to various categories and tournament eligibility from the sidebar. I wish they had an option to sort by theme, but they include some interesting search filters I haven’t seen elsewhere.

Click “Sort By” to view their most popular titles, newest releases, high-volatility games (Win Big), and low-volatility games (Win Often). You can even organize games based on their minimum or maximum play requirements.

The filtering options work well because they don’t have very many games. I really felt like I knew the whole menu by the end of my week on the site.

I was able to view each game’s minimum play requirements, estimated volatility, and features by clicking the information icon in the top-right corner of the game.

You can favorite titles by clicking the heart that appears. Your saved games are visible from “My Favorites” at any point. I found this feature useful because it allowed me to access particular games with just a few clicks.

Overall, I like Luckyland’s vibrant, simple interface. Fewer pop-ups would improve the experience, in my opinion.

Mobile

Luckyland Slots has a “Lite” app for iOS and Android devices, but it doesn’t support SC gaming. It’s also reduced to just 30 or so titles, compared to more than 100 slots on their website.

In my opinion, Luckyland Slots’ actual site is the better option for mobile entertainment, simply because I could play with SC. Still, it has room for improvement too.

I was only able to access the website in landscape mode, so there’s no way to browse with one hand, which I’m used to when I play at other casinos with my phone. It makes the experience feel more clunky.

After logging into my account via my Google Chrome browser, I disabled advertisements by clicking “Do Not Show Again.” I appreciate how they’ve made this an option for mobile website visitors, as far too many casinos make it impossible to escape their promotions.

Since it’s stuck in landscape mode, Luckyland Slots looks remarkably similar on mobile as on my laptop. They’ve kept the same music, background, and graphics. If you’re happy with using two hands like a Gameboy, it does the job. However, I’d prefer a re-design to accommodate portrait mode.

Is The Customer Support Any Good?

I believe that customer service can be improved at Luckyland Slots. They don’t feature live chat support, and they’re missing a phone line. You can get in touch via email, ticket, or social media.

To their credit, Luckyland provides same-day replies through Facebook Messenger. I launched their official Facebook page and clicked “Message.” I asked a question about their VIP program, and somebody got back to me one hour later. Our conversation took place within a few minutes after that.

While Facebook Messenger is the next-best thing to live chat assistance, it’s not perfect. I tried getting in touch the next day, but I waited five hours before somebody got back to my message.

Next, I emailed [email protected] because I wanted to inquire about their daily login rewards. Someone got back to me seven hours later, and I experienced a similar wait time after submitting my first support ticket. Click “FAQ” and “Submit A Request” to open their ticket form.

Their FAQ covers promotions, verification, account questions, purchases, troubleshooting, and more. I like how it’s integrated with their ticket form, keeping everything in one place.

Overall, it’s not the worst customer support I ever received, but I’d love to see live chat added.

Customer support is available at Luckyland Slots using the following methods:

• Facebook Messenger
• Email ([email protected])
• Help Center (Click “FAQ”)
• Ticket Request (Click “FAQ” and “Submit A Request”)

Is Luckyland Slots Trustworthy?

Luckyland Slots is a trustworthy sweeps casino owned by Virtual Gaming Worlds (VGW). They operate legally in 44 U.S. states and Washington, D.C. Although they don’t require a regular gambling license due to their legal classification as a sweepstakes platform, they adhere strictly to sweepstakes regulations.

VGW subjects all their games to RNG testing, ensuring that the outcome of each spin or round is entirely random. Luckyland accepts many safe payment methods for GC purchases. You can use all major bank cards, Trustly, or Apple Pay to buy GC.

Who Owns Luckyland Slots?

Luckyland Slots is owned by Virtual Gaming Worlds, a well-recognized iGaming company that’s best known for launching Global Poker in 2016 and Chumba Casino in 2017. Luckyland opened in 2019, with more of a narrow focus on slots.

Their registered address is located at 2140 S Dupont Highway, Camden, DE 19934. According to VGW’s official website, they’ve been supplying North America with social games since 2012.

What Do the Reviews Say?

Luckyland Slots has claimed and verified their TrustPilot profile, where they boast a 4.2 out of 5 star TrustScore based on 1,533 reviews. 54% of players left five stars, but 31% of respondents gave them a one-star review. Unfortunately, I was disappointed to see that Luckyland Slots doesn’t reply to negative feedback.

Satisfied players discuss Luckyland’s immersive user interface, quick redemptions, social media giveaways, frequent tournaments and helpful customer support team. Some users report issues with their KYC process, but many negative reviews accuse Luckyland of hosting rigged games.

This is a common accusation from unhappy players at both sweeps casinos and real money casinos, and I’d like to see Luckyland take the time to reply and explain how their RNG games work.

Are There Any Responsible Gaming Resources?

Luckyland Slots’ responsible gaming resources are decent, with industry standard tools. You can use their “Submit A Request” form to set GC purchase limits, request a short break from gameplay, initiate a long-term self-exclusion, or close your account.

I opened their menu, clicked “FAQ” and selected “Submit A Request” to open their ticket form. I clicked “Responsible Social Gameplay Tools” from the drop-down menu. I saw options to take a break for one day, three days, seven days, 14 days, or 30 days.

Self-exclusions last for a minimum of six months. They can be extended to last one year, three years, five years, or indefinitely.

On the downside, there’s no way to add SC play limits or set Activity Reminders. You can request a transcript of your GC purchase and SC redemption history via the ticket form, however.

Their Responsible Social Gameplay policy explains how to use their tools, shares a multitude of safe gaming tips, and provides a self-assessment for struggling players. They link directly to the FCAA, NFCC, and Gaming Addicts Anonymous if you require additional help staying in control.

It’s clear that Luckyland Slots cares about the safety and well-being of their players.

What’s the Difference Between Luckyland Slots and a Real Money Casino?

Luckyland Slots is a sweepstakes casino which doesn’t allow real money gambling.

Instead, you can play their games for free with Gold Coins and Sweeps Coins. While it’s possible to buy Gold Coins with real money, you can’t redeem them for prizes. Instead, GC delivers value in the form of entirely free entertainment.

If you’d like the opportunity to win prizes, you must play games with SC. Although you can’t buy SC directly, it’s given to you as a free bonus with most GC purchases. You must win at least 50 SC during gameplay to request a gift card prize, bank transfer or Skrill redemption at Luckyland.

Even though you could redeem real money prizes at Luckyland Slots, they don’t accept cash for wagering purposes. This means they aren’t considered a gambling website, from a legal perspective, and enables them to operate in 44 US states and Washington, D.C. – including many states without legal gambling.

How Does Luckyland Slots Compare to the Competition?

How We Rate Sweepstakes Casinos

Our experts depend on first-hand research to analyze sweepstakes casinos from the ground-up. We create new accounts, test various features and play games for a full week to document each casino’s primary strengths and weaknesses.

In order to reach this goal, we dedicate at least two hours of research towards the following five areas:

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• Payment Options: We buy coins, get KYC-verified, and redeem prizes at every casino we review. Our team documents all the payment methods being offered, and we give a higher rating to sites that accept multiple e-wallets. We like to see casinos that offer low purchase/redemption minimums, and we base our ratings on average prize-out speeds.
• User Experience: Our experts judge how a website feels to use on desktop and mobile. We prioritize casinos that host a downloadable iOS/Android app, but we’re more focused on their usability across the board. We like to see comprehensive search filters, common sense organization, quick loading speeds, and simple guidance for important processes.
• Customer Support: We get in touch with real support agents using every contact option we’re able to find. We send live chats, submit support tickets, send emails and attempt to get in touch on social media. Although we prioritize casinos that offer instant chat and/or phone support, we base our rating on their average reply speed and overall helpfulness, whatever methods we use.

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